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Problem finding

Problem is a difference/gap between expected/desired state and the current-state

What is a state

  • behaviour
  • appearance
  • attributes
  • capabilities
  • anything of interest..

What is the desired state

  • its an expectation for certain thing to be in that state (look like, behave like)
  • its the want

What is the current state

  • need to answer

How to see/identify/notice the gaps/differences. How to become aware of them ?

  • Extract signals from the conversations, posts, user-behaviour or anything by observing
  • Then map those signals to problem-category-terms present in problem-finding graph
  • Ask Why based questions

What is a signal

  • anything that expresses the problem in implicit-way/unclear-way

Signals may appear like

  • We are missing something..
  • We are lacking something..
  • Its hard to do something..
  • It takes time to do something..

use terms from problem-finding graph to find signals

What to observe for

  • mentioning of words present in problem-finding graph
  • user behaviour: try to see how things are currently being done/performed
  • try to see the current process as it is

Where to observe, ask for, query for

  • reddit communities
  • discord servers
  • twitter posts
  • real-life
  • surrounding

How to start

  • Choose a domain (cyber-sec, finance, healthcare, or anything..)
  • Then start intentional observation: for gaps, differences, current state
  • map the observation with terms present in problem-finding graph

Framing terms

Need to explore

books:

References